Magic Lamps and Genie
Magic Lamp
In the Arabian nights, prince Aladdin had a Magic lamp. On
rubbing the magic lamp, a genie used to appear and help Aladdin in achieving
his wishes. As children we were mesmerized by the magic that happened to call
the genie and its awesome capabilities of the genie.
By 2015, there would be more than 15
Billion connected devices. Social Media technologies – Facebook, Twitter,
Hangouts are connecting people and devices together. Technological advancements
in wearable technologies – Google Glass, Samsung watches, Fitbit Heatlh bands etc are innovating new ways of human interactions. Smart combination of all these is changing the
paradigm of how companies are approaching the customers. Magic is happening
around us as these technologies are getting more evolved and more innovative
Now each device has become a Lamp itself. By Push of a button,
we are seeing prompt customer services. For example, the “mayday” button of
Amazon fire has response time of 15 seconds and 24/7 service. More and more
equipment manufacturers are adopting having buttons in their devices to bring
customer services to their customers literally to their fingertips. By this
innovative move, they are removing the time consuming tele-calls and web
logging processes. This is a trend which I think will usher the next generation
customer service applications.
With smart use of social technologies, knowledge about
products is getting dissipated to the customers at a greater ease and lesser
cost. Apart from the reach, the collaboration helps in “crowd solving” the
customer issues at a much cheaper cost. A onsite site defect can be easily
photographed by the field personnel and shared to the offsite engineering team
and solved realtime using wearable technologies like google glass, Samsung watches
etc.
What we see is just the tip of the icebergs – The devices
are becoming lamp, the technology is becoming the “genie “. I would like to end
this summary with a quote from Charles F. Kettering “Our imagination is the only limit to what we
can hope to have in the future”
What do you thing. Please post your comments below.
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